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Returns and Exchanges

How do I return an order?

Did you order the wrong size or simply change your mind? No worries, at Poncho Chic we make it easy for you to return your order!

Step 1

Make sure you meet the following 3 conditions:

🗸 You received your order less than 14 days ago.

🗸 The labels are attached to the item in the same way as when you received it.

🗸 Items are returned in their original condition.

Step 2

Contact us by e-mail at contact@poncho-chic.com to obtain your return form.

Fill out the return form, put it in the package and send the package to the address on the form. You are responsible for the return costs.

Step 3

Once we received and inspected your package, our teams will process your request. We will notify you as soon as possible.

Refunds will be made as soon as possible after receiving your package in our warehouse.