Enjoy free shipping with no minimum purchase.
Returns and Exchanges
How do I return an order?
Did you order the wrong size or simply change your mind? No worries, at Poncho Chic we make it easy for you to return your order!
Step 1
Make sure you meet the following 3 conditions:
🗸 You received your order less than 14 days ago.
🗸 The labels are attached to the item in the same way as when you received it.
🗸 Items are returned in their original condition.
Step 2
Contact us by e-mail at contact@poncho-chic.com to obtain your return form.
Fill out the return form, put it in the package and send the package to the address on the form. You are responsible for the return costs.
Step 3
Once we received and inspected your package, our teams will process your request. We will notify you as soon as possible.
Refunds will be made as soon as possible after receiving your package in our warehouse.
SECURE PAYMENTS
By Credit or Debit Cards, Paypal or Apple Pay
EASY RETURNS
Change your mind ? You have 30 days to return your product
CUSTOMER SERVICE
Email support 6 days a week
Response within 24 hours
FREE SHIPPING
Enjoy free shipping with no minimum purchase.
SECURE PAYMENTS
By Credit or Debit Cards, Paypal or Apple Pay
EASY RETURNS
Change your mind ? You have 30 days to return your product
CUSTOMER SERVICE
Email support 6 days a week
Response within 24 hours