Delivery times France and Western Europe:

Our team takes between 11 and 19 working days* to process your order, design
the products and deliver your order. Our team makes every effort to ensure that
you receive your order as quickly as possible.

*These times do not take into account any delays caused by administrative
decisions (e.g. customs control), strikes or other circumstances beyond Poncho
Chic's control.
Delivery times to French overseas departments and regions (DROM), Canada and
the U.S.A.:

Delivery times to Canada and the U.S.A. are 15 to 20 working days. Delivery
times to French overseas departments and regions (DROM) are 18 to 30 working
days (delivery at extra cost).

Currently, our promotional campaign allows you to benefit from free delivery on all you orders, with no minimum purchase. This offer is valid for all our products and for a limited time.

You have the right to retract within 14 days after receiving your order. To retract your purchase, please contact us by e-mail and consult our Return Policy. The product must be returned in its entirety, including possible accessories, and in a condition that will allow the product to be put back on sale.

In order to optimize delivery times and avoid too much waiting, it is possible that your order will be shipped in multiple packages. Check your order confirmation email to make sure you don't have multiple traking numbers from our carrier. If all the packages have arrived and you still don't have all your products, please contact our customer service by e-mail.

You can keep an eye on the status of all your orders placed on Poncho Chic. As soon as your package is shipped, you will receive a shipping email containing your order tracking number. Then simply enter this number (e.g. PC1256) or your tracking number on our tracking platform.

You can also track your package directly on the carrier's website. The tracking information will be visible within 5 to 8 business days after reception of your tracking number.

First of all, check the tracking of your package via the link to your tracking interface that was sent to you by e-mail following your order. If the tracking is indicated in progress of delivery, we recommend to be patient until the expected delivery date. If your package is pending, you can pick it up at the adress indicated on the delivery notice. We also advise to verify that the delivery adress indicated on your order is correct.

Absolutely. In such case, please contact us. You have 14 days from receipt of the order to claim a full refund and return the product as is. The return costs will be at your expense. Contact us first and check our Return Policy.

At Poncho Chic, we pay particular attention to the selection of our items and we do our most to make you experience them and ensure you have the best possible shopping experience. However, that's not all!

-100% secure online payment by credit card or via PayPal.

-Tracking of your orders through our website.

-Free Shipping on a limited time. Esay returns.

-Professional and qualified customer service - at your service 6 days a week.

-Thousands of people already trust us!

A fully completed order, which is available in stock and approved by credit card before 1 p.m., will be processed during the day. A complete order confirmed by credit card after 1 p.m. will be processed within 24 hours. Orders are prepared from Monday to Saturday, if all products are available. In case an item is unavailable, your order will be prepared as soon as we receive it. Our items are shipped from various shipping centers. As a result, it may happen that you receive your order in multiple packages. In that case, you will receive a tracking number per package by email.

Our online store remains open 24 hours a day, 7 days a week. The ordering process consists of the following steps:

1-Shopping cart: check the items contained in your order. At this stage you can modify the quantities.

2-Customer information: enter your personal information as well as your shipping address.

3-Shipping: choose the shipping method you want according to the choices that are available.

4-Payment: several payment methods are available, the choice is yours. You can check the details or your order on the overview (article(s) and optional service(s), delivery method and charges).

5-Order confirmation: in order to make sure that your order has been registered, this step is required. You may now print your order confirmation. You will also receive a confirmation by e-mail with the reference of your order as well as the tracking number.

If your tracking number doesn't show any information, there is no need to worry. Tracking information will usually be updated by the carrier within 5 to 8 business days.

Once an order has been placed, you have 10 hours to contact our customer service and request a cancellation or a modification.

Beyond this time, cancellations or modifications cannot be accepted, as orders will already have been processed.

First of all, please make sure that you have not received this email in your junk mail folder. If you can't still find it, no need to panic, just contact our customer service and we will be happy to help you! (Most of the time this is due to an error in your email address when you placed th order).

Our shop accepts all major credit & debit cards as well as payment through PayPal, with or without a PayPal account. It is also possible to pay via Apple Pay, if you wish to. For reasons of simplicity, we do not accept bank checks, bank transfers or payments on receipt.

First make sure that the expiration date on your card has not expired. Secondly, check if you have entered your name AND first name in the corresponding section. If your banking transaction is refused, it may also be due to an authorized limit being exceeded. In order to be sure, we recommend to contact your bank and verify the authorized limit. Meanwhile, you can use another payment method such as Paypal or another bank card.

Once your payment is approved, you will receive an order confirmation by email and the amount due will be debited within 24 hours.

If your card is not authorized, it will not be charged. This is a refusal on behalf of the bank, in this case please use another credit card or use PayPal to make your payment.

Our site is hosted by Shopify Inc. and we have a 256-bit SSL security certificate. All the information related to the pages, content, credit cards and transactions are thus protected by the same level of security as used for banks. For further details on this subject, please consult our legal notice.

When you buy at Poncho Chic, you benefit from the Satisfied or Refunded guarantee. If your article does not suit you, you have 14 days to inform us and receive a refund. If your item is defective, we will find a winning solution for you (refund, free exchange, unique coupon code). If you have not received your item within the established time limit (see Delivery Times), we will also guarantee you a winning solution. For further details on this subject, contact us and consult our Return Policy. No one wishes to regret a purchase, and even less when it is bought online. We value our customer's feedback and do our utmost to ensure that your shopping experience runs smoothly.

The After-Sales Service is available from Monday to Saturday from 9am to 12pm and from 2pm to 6pm by email.

Please contact our After Sales Service department between Monday and Saturday.